We are seeking a Clients Service Coordinator

· Jan 10, 2022


$35K/ year

Position to be filled first week in January 2022


General Duties

  • Provide bilingual administrative support.
  • Receive all self-referred or public agency or partner-referred families for general intake to the Community Access Support Service (CASS). 
  • Act as liaison between client (families) and internal operations coordinator to register families into CDNBCA programs.
  • Provide membership and registration details to families and partnering agencies.
  • Coordinate the registration of new and existing clients for CDNBCA programs with program and administration support worker.


  • Recording and distribution of emails & correspondence;
  • Maintenance and updating of CDNBCA membership list in electronic system Amilia;
  • Coordinate reception area and customer service at the main office;
  • Complete space reservations for external groups and private event;
  • Update Social Media platform(s) as directed.



  • Process and manage account receivables log for program fees to submit to Program manager;
  •   Coordinate requisitions for invoices and bills (file electronic copy of invoices/bills);
  •  Manage & action all external communication to members and clients to promote activities and fundraising initiatives for the organization as directed.
  • Receive all payments for membership and client fees in Amilia




  • Open general files of families in client management electronic system Sharevision; 
  • Registration of new and existing clients for CDNBCA program activities in electronic system Amilia;
  • Assist coordinators to manage, replenish and create inventory of supplies for programs;
  • Send invitations and manage RSVP of partners, local agencies, and guests to CDNBCA events;
  • Attend and participate in seminars, meetings, and consultations as required;
  • Work with the CDNBCA administrative staff for overall service management of the organization. 


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